Payment & Shipping
You can conveniently pay for your orders either via PayPal, credit card or Sofortüberweisung.
Shipping service provider & tracking
Our shipping service providers are DHL and Deutsche Post. Our books are shipped by Deutsche Post in a shipping bag and our children's fashion and accessories are shipped by DHL as parcels. So it is possible that you will receive several packages at different times.
As soon as your order is processed by our shipping service provider, you will receive a shipping confirmation with a tracking number directly from the service provider as an email. This allows you to track where your order is at any given time. Please note that there are generally no tracking numbers for book shipments, as the books are dropped directly into the mailbox. If you do not accept your package and do not pick it up, it will be returned to us. For a new delivery attempt, the shipping fees mentioned below will apply again.
Germany (shipping time: usually 5 business days for the Marmelin books, children's fashion and accessories).
Germany: 2,95€ shipping fee for 1x book & 4,95€ for 2 and more books.
Once we have received your order, the books will be packed and shipped no later than the following business day, and the children's fashion and accessories will be produced, so that the products arrive in about 5 business days!
Orders outside Germany sometimes take significantly longer.
Wrong orders received
Rarely it happens that we mix up orders. If you have received a wrong package, please send us a message on email@example.com and we will immediately find an individual solution!